Your Privacy Is Our Responsibility
Every piece of your personal information on the 63bet platform is stored with the highest level of security — through SSL encryption and a strict privacy policy.
Table of Contents
1 Introduction & Scope
63bet is an online casino and betting platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.
This privacy policy explains how 63bet collects, uses, stores, and protects your personal information. By using our website or services, you agree to the terms of this policy.
This policy applies to:
- All pages and services on the 63bet website
- The account registration and login process
- Financial transactions and payment processing
- Gaming activity and betting history
- Customer service and support communications
If you have any questions about this policy, please contact us by email at [email protected].
2 Data Collection
63bet collects the following types of personal information. We only collect information that is necessary to provide our services.
2.1 Information Provided Directly
When you open an account or use our services, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (National ID card or passport)
- Payment information (bKash, Nagad, Rocket, or bank account)
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Session data and login timestamps
- Gaming activity and betting history
- Deposit and withdrawal transaction records
2.3 Information Received from Third Parties
In some cases we may receive information through third-party service providers, such as identity verification agencies or payment processors. In these cases we only accept information that is necessary to meet legal requirements.
3 Purpose of Data Use
63bet uses your personal information for the following purposes:
3.1 Service Delivery & Management
- Creating and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Activating bonuses and promotions
- Keeping gaming activity running
- Providing 24/7 customer support
3.2 Security & Fraud Prevention
- Verifying account authenticity
- Preventing unauthorised access
- Detecting and stopping financial fraud
- Enforcing responsible gaming
3.3 Communication & Improvement
- Sending important account-related notifications
- Improving the standard of customer service
- Technical development of the platform
- Meeting legal and regulatory obligations
We never sell your information to third parties for marketing purposes without your consent.
4 Data Storage & Security
The security of your personal information is 63bet's top priority. We take industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
4.1 Technical Security Measures
- All data transmission secured by SSL encryption
- Sensitive information stored in encrypted form
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication option
4.2 Data Retention Period
We retain your personal information for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, certain information may be retained for a set period due to legal requirements.
4.3 Staff Access Controls
Access to your personal information is limited to staff members who need it for their work. All staff are bound by confidentiality agreements and receive regular data protection training.
5 Sharing Data with Third Parties
63bet does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
5.1 Service Providers
We work with trusted service providers who carry out specific tasks on our behalf, such as:
- Payment processors (bKash, Nagad, Rocket, and banking partners)
- Identity verification agencies
- Technology and hosting providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, and others)
All of these providers operate under strict confidentiality agreements and may only use the information necessary for their specific task.
5.2 Legal Obligations
We may be required to disclose information in response to legal requirements, court orders, or valid requests from government authorities. In such cases we provide only the minimum information necessary.
5.3 Business Transfers
If a business merger or acquisition takes place, your information may be transferred. In that event you will be given advance notice.
63bet never sells or rents your information to advertising networks or data brokers.
6 Cookies & Tracking
Our website uses cookies and similar tracking technologies. These help improve your browsing experience and keep the platform running properly.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language and settings.
- Analytics Cookies: Collect anonymous statistics about platform usage to help improve our services.
6.2 Cookie Controls
You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may prevent some platform features from working properly.
7 User Rights
As a user of the 63bet platform, you have the following rights over your own information:
7.1 Right to Access
You may request to know what information we hold about you at any time. This request must be submitted in writing to [email protected].
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the correction within a reasonable time.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
7.4 Right to Object to Data Processing
You may object to your information being used for specific purposes, particularly in the case of direct marketing.
7.5 How to Exercise Your Rights
To exercise any of your rights, send a written request to [email protected]. We will respond within a reasonable time after verifying your identity.
8 Protection of Minors
63bet is for persons aged 21 and above only. We do not knowingly collect information from any minor.
We take age verification steps during account registration. If we become aware that a minor is using our services, that account will be closed immediately and any collected information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
To learn more about responsible gaming, visit our Responsible Gaming page.
9 Policy Changes
63bet may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- We will send notifications to registered users via email
- We will display notifications upon login to the platform
Continued use of our services after changes take effect will indicate that you have accepted the updated policy. We recommend that you review this policy on a regular basis.
10 Contact
Contact us for any questions, complaints or requests regarding the privacy policy. Our team provides support in both Bengali and English, 24/7.
Use the live chat option after logging in to the platform — available 24/7
We respond to all privacy-related requests within a reasonable time